Returns

Returns Policy 

We hope you love your Jaymes purchase! However if you have a change of heart, please have a read of our returns policy below.

All Jaymes products are non refundable. If you wish to exchange your items, please email customerservice@jaymes.com.au within 10 days of receiving your order to request an exchange or store credit. We will process your return within 1-2 business days once received.

Please note that any items purchased with a discount, promotional code, or on markdown are final sale. 

Jaymes Swimwear is limited edition and unfortunately sizes cannot be guaranteed to remain in stock, so we recommend getting in touch to arrange your exchange as soon as possible.

All items must have tags and liners in place, this includes size labels. Due to health regulations, suits that are soiled, worn, damaged, or laundered will not be accepted. If your suit comes back with no liners or size tags cut off you will not be accepted. The customer is responsible for all shipping charges to return the item back to you. 


Damages

Jaymes Swimwear holds a NO WARRANTY policy. Once tags are removed from merchandise, we are not responsible for any damage that occurs. Jaymes Swimwear suits are delicate and experience normal “wear and tear” over time.

In the unlikely event the merchandise has faulty manufacturing within a 30 day period; you can return it within that period of 30 days to be fixed. We will not fix colour fading, burring/pulling, lack of elasticity, fabric deterioration and colour running. If you follow your care instructions you will not have these problems. 

Care Instructions

Jaymes Swimwear suits are constructed of the finest fabrics and trims that are extremely delicate in nature. While most suits can be worn in pool or ocean water, they are not intended for strenuous water activity or long periods of time in heavily chlorinated water. All swimwear should be hand washed in cold water with very mild soap (such as Sards soap), lie flat or hang to dry. Care instructions are also on your tag in the swimsuit.

Return Address


Ship your package prepaid and registered, for your protection, in case of loss to:

Jaymes Swimwear
PO BOX 1698
Kingscliff
NSW
2487

 

Under Jaymes

 

Exchanges/Returns Policy

Unfortunately, due to health regulations we cannot refund or exchange bottoms for any reason, so please check our size guide and choose carefully. We are happy to exchange the tops for a credit note with no expiry, you can use this credit note storewide. Garments need to be in new condition as received with all tags in place. Please make sure you don't mark the garments with fake tan or oils, if we receive them back with marks your return will be denied. You will then need to pay for return postage.  

 

Care instructions

Garments must be cold hand washed only, with a gentle soap. Garments that have been washed incorrectly and are damaged cannot be refunded. 

Do not soak your garments too long, do not wash at a high heat and do not tumble dry. Do not bleach. Dry flat in shade.