We hope you love your Jaymes purchase! However if you have a change of heart, please have a read of our returns policy below.
All Jaymes products are non refundable. If you wish to exchange your items, please email email@example.com within 10 days of receiving your order to request a store credit. We will process your return within 1-2 business days once received. Please note that any items purchased on markdown are final sale and cannot be exchanged or returned.
All items must have tags and liners in place, this includes size labels. Due to health regulations, suits that are soiled, worn, damaged, or laundered will not be accepted. If your suit comes back with no liners or size tags cut off you will not be accepted. The customer is responsible for all shipping charges to return the item back to you.
Unfortunately, due to health regulations we cannot refund or exchange underwear for any reason, so please check our size guide and choose carefully.
Jaymes holds a NO WARRANTY policy. Once tags are removed from merchandise, we are not responsible for any damage that occurs. Jaymes Swimwear suits are delicate and experience normal “wear and tear” over time.
In the unlikely event the merchandise has faulty manufacturing within a 30 day period; you can return it within that period of 30 days to be fixed. We will not fix colour fading, burring/pulling, lack of elasticity, fabric deterioration and colour running. If you follow your care instructions you will not have these problems.
Swimwear: suits are constructed of the finest fabrics and trims that are delicate in nature. While most suits can be worn in the pool or ocean, they are not intended for strenuous water activity or long periods of time in heavily chlorinated water. All swimwear should be hand washed in cold water with very mild soap (such as sards soap), lie flat or hang to dry. Care instructions are also on your tag.
Clothing: Garments must be cold hand washed only, with a gentle soap. Do not soak your garments too long, do not wash at a high heat and do not tumble dry. Do not bleach. Dry flat in shade. Care instructions are also on your tag
Bamboo Underwear: Gentle wash in cold water with similar colours. Opt for a wash bag if you gentle machine wash. This will ensure the elastic waistband doesn't get caught and tangled. We recommend hand washing all lace intimates.
Please ship your package prepaid and registered, for your protection, in case of loss to:
18/2 Hawker Street