Returns

Returns Policy 
We hope you love your Jaymes purchase! However if you have a change of heart, please have a read of our returns policy below.

All Jaymes products are non refundable. If you wish to exchange your items, please email customerservice@jaymes.com.au within 10 days of receiving your order to request a store credit. We will process your return within 1-2 business days once received.

Please note that any items purchased on markdown are final sale and cannot be exchanged or returned. Unfortunately, due to health regulations we cannot exchange or return any underwear (panties) so please check our size and choose carefully. 

All items must have tags in place, this includes size labels. Due to health regulations, suits that are soiled, worn or damaged will not be accepted. Underwear will also not be accepted. 

The customer is responsible for all shipping charges to return the item back to Jaymes and back to you. 

Damages
In the unlikely event of the merchandise having a manufacture fault please email customerservice@jaymes.com.au
We will not replace colour fading, burring/pulling, lack of elasticity, fabric deterioration and colour running. If you follow your care instructions you will not have these problems. 

Care Instructions
Bamboo Underwear: Gentle wash in cold water with similar colours. Opt for a wash bag if you gentle machine wash. This will ensure the elastic waistband doesn't get caught and tangled. We recommend hand washing all lace intimates.

Return Address
Please ship your package prepaid and registered, for your protection, in case of loss to:

Jaymes
18/2 Hawker Street
Currumbin Waters
QLD 4223
Australia