What sizes do you offer?
We currently stock Australian sizes 6 XS - 16 XXL

I’ve just made an order, now what?
Once you make an order you will receive a confirmation email with a status of “Awaiting Fulfilment”. Your order will be fulfilled and dispatched within 1-2 business days from placing the order. You will receive an email with tracking once its been sent. Please note if you've ordered a pre-order item, your entire order will be shipped together once the pre-order item is available.

Can I change / cancel my order?
Unfortunately, we are unable to make any changes to an order after it has been confirmed. This includes cancelling or swapping for another size. 

What methods of payment do you accept?

We accept, Visa, MasterCard, American Express, PayPal, Apple Pay, Afterpay, & Klarna.

How can I contact you?
The fastest way to contact us is by sending an email to customerservice@jaymes.com.au our customer service team works 9am-4pm AEST Monday – Thursday and will get back to you as soon as they can. You can also contact us via the live chat on our website during the hours above.

Can I exchange my order?
Yes all full price items excluding underwear can be returned for a store credit. Please email 
customerservice@jaymes.com.au within 10 days of receiving your items. All sale items and underwear (due to hygiene reasons) are final sale and cannot be exchange or return. Jaymes offers store credits only. Exchanges will be given a store credit for the price of the garment so a new order can be placed online.

How do I return my order?
Step 1 – Email 
customerservice@jaymes.com.au with your order number.

Step 2 – Create an account online HERE.
Step 3 – Send back your return with registered post. To the following address 18/2 Hawker Street Currumbin Waters, QLD, 4223. Please include your original invoice/packing slip with a note on what you’d like to do.
Step 4 – Once we receive your return we will process your store credit within 1-2 business days. Your online account will be issued with a store credit so you can sign in anytime and make a new order. Don’t worry our store credits never expire.
Step 5 – Make a new order by signing into your online account, and enter your store credit code in the gift card / discount code section at checkout.

How long will it take for my order to arrive?
Once your item is shipped you will receive tracking details and can use that to track your order. Shipping times vary depending on your location.
Australia - all orders are dispatched daily, Monday - Thursday. Order before 12am for same day dispatch. Any orders placed after 11am will be dispatched the following business day (this excludes Fridays, Saturdays & Sundays). Please note during launches and sales there may a 1-5 business day delay in dispatching your order.

International - orders are dispatched within 1-2 business days. Please allow 3-15* business days to receive your parcel for express or 5-20* business days for standard. Please note during launches and sales there may a 1-5 business day delay in dispatching your order.

Where can I track my order?
All orders are sent with Australia Post. Once your order is dispatched you will receive the tracking number. All orders can be tracked through Australia Post

How do I care for my Bamboo?
Gentle wash in cold water with similar colours. Opt for a wash bag if you gentle machine wash. This will ensure the elastic waistband doesn't get caught and tangled. We recommend hand washing all lace intimates.

Do you have a store front where I can try on?
Yes our HQ in located in Currumbin Waters QLD. You are more than welcome to visit the HQ by appointment only. Please email 

What size should I order?
We understand that it’s not easy purchasing online. For this reason we have made a size guide which you can view HERE. All pieces are standard sizing unless advised on the item description. If we recommend that you size up or down for a particular style, you'll find this written in the product description.

Please email customerservice@jaymes.com.au if you have any questions. Our angels can also advise a style for you if you send us a picture with your measurements. 

Does Jaymes deliver worldwide?
Yes, we deliver worldwide. For orders going to DUBAI you must provide a PO BOX for us to send you. For all other countries we cannot send to PO Boxes. For more information on shipping, please click HERE.

How much does shipping cost?
- $10 Standard (2-5 business days*) 
- $12 Express (1-2 business days*). 

- Prices start from $20 calculated at checkout per zone.

Shipping is FREE worldwide when you spend $250+.

Please note we are not liable for customs clearance fees in your country and holding times of packages by customs in your country.  For more information regarding shipping, please click HERE

What do I do if I receive my item faulty, or it isn’t what I ordered?
All of our styles are made with care and are inspected before being shipped to ensure the highest quality garments are being sent to you. In the unlikely event that you Jaymes are sent to you faulty or if you receive the wrong order please email us at 
customerservice@jaymes.com.au with photo evidence for us to determine what has gone wrong.   

Do you offer a rewards program?
Yes you can join our Jaymes Lovers Loyalty program HERE and earn points to redeem for discounts.

Where do I enter a discount code?
You can enter the discount code in step 1 of your checkout on the right-hand side of the page.

What discounts do you offer? 
Buy 7+ of the same style panty & receive 20% off.

Do you have a Facebook group I can join?
Yes you can join our Jaymes Lovers Club and connect with our community HERE.

Social medium & collaborations
Jaymes values all our customers and followers on social media. Due to the high volume of emails and messages we get regarding promotions, collaborations, modelling applications etc we cannot always reply to all emails. We are always open minded to linking up with models, photographers and companies who share the same values as we do.