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FREE EXPRESS SHIPPING AUSTRALIA WIDE $200+ | FREE EXPRESS SHIPPING ON INTERNATIONAL ORDERS $200+ BUY NOW PAY LATER NO INTEREST EVER close

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FAQ

Where is Jaymes Swimwear made?

Jaymes Swimwear is proudly Australian Made in limited edition. Our fabrics, swing tags, printing and accessories are sourced from Australian companies. We use high quality Italian Lycra, our prints are all original, hand drawn or photographed by Jamie Allen the designer. Each piece is uniquely designed here in Australia from a sketch, hand crafted original styles with utmost importance on quality and fit.

 

SIZING

WHAT SIZE SHOULD I ORDER?

We understand that it’s not easy buying swimwear online, for this reason we have made a size guide, you can view our size guide HERE . All pieces are standard sizing unless advised on the item description. On each product we give the models measurements + size she is wearing,  if you need to size up or down it’s written in the product description. As a rule of thumb with our swimwear, if you like more coverage than go up a size. Most of our tops tie up at the back so you can allow for a bigger bust and narrow chest or wider chest and smaller bust, we know that every girl needs to be able to adjust their swimsuit to fit them perfect. Once you buy a Jaymes Bikini we usually bring out that same style name each collection, you then know your size and can grab that style you love.

Our swimsuits fit from an A cup up to a 10G cup depending on the style, this will be written in the product description.  Please email us customerservice@jaymes.com.au if you have any questions, our girls can also advise a style for you if you send us a picture in your bikini with measurements. 

 

SHIPPING

 

When will my order arrive?

Australia

Orders are dispatched within 1-2 business days. Please note that any orders placed after 10am will be dispatched on the following business day. Please allow 3-7 business days for delivery. Purchases made on weekends and public holidays will be processed on the following business day. Jaymes Swimwear is not responsible for the theft or damage of a parcel/article once it has been marked delivered. It is the customers responsibility to provide a safe address for Jaymes swimwear to send to. The customer is responsible if their package gets redirected to Jaymes Swimwear marked as unclaimed. Jaymes Swimwear does not offer free shipping back to the customer.  

International Shipping

Orders are dispatched within 1-2 business days. Please allow 5-15* business days to receive your parcel for standard post or 1-3* business days for express. You can track your item through https://webtrack.dhlglobalmail.com/, you will receive a tracking number direct from DHL when your parcel is sent. If you are not home to collect your parcel they will leave a slip in the mailbox for you to pick up at your local post office. Jaymes Swimwear is not responsible for any import charges, duties or taxes for international sales. In some cases, packages can be delayed due to matters outside of our control. If your parcel is delayed, please email us and we will get back to you as soon as we can. Jaymes Swimwear is not responsible for lost or stolen packages if confirmed delivery. The customer accepts full responsibly for any loss or damage to these items. The customer is responsible if their package gets redirected to Jaymes Swimwear marked as unclaimed and does not offer free shipping back to the customer. Please familiarise yourself with your countries regulations as payment of these duties may be necessary to release your order.

 

Does Jaymes deliver worldwide?

Yes, we deliver worldwide. Shipping is FREE for orders over $200, or a flat rate of $15 for international. We send all international parcels via DHL with the standard or express option. Our express option isn’t available in all countries. For orders going to DUBAI you must provide a PO BOX for us to send to.  For all other countries we cannot send to PO BOXES. For more information on shipping, please click HERE.

How much does shipping cost?

Australia
- $10 standard shipping 5-7 business days
- $15 for express 1-2 business days.  This may take 3-4 days for orders going to WA.
- Express shipping is FREE when you spend $200+

International
- $15 standard shipping 5-10* business days.
- $35 for express shipping 1-3* business days.
- Standard shipping is FREE when you spend $200+ AUD

For more information regarding shipping, please click HERE.

 

How do I track my item?

Australian orders
All orders are sent via Australia post, you will be sent a tracking number once your order has been shipped. You can track your order through this link https://auspost.com.au/mypost/track/#/search

International
 All orders are sent via DHL, once your order has been shipped you will receive a tracking number. If you can’t track your order through the email sent to you,  click this link https://webtrack.dhlglobalmail.com/ and enter your tracking number.


RETURNS / EXCHANGES

 

What is your return policy?

 

All sales are final. No Refunds. In order to do an exchange, you must first email customerservice@jaymes.com.au strictly within 10 days of receiving your item to notify us of your exchange/return. You will then be given instructions on how to return / exchange. ALL SALE ITEMS ARE FINAL, no refunds or exchanges.
Jaymes Swimwear offers store credits only.
Exchanges will be given store credits for the price of the garment to repurchase your correct items by placing a new order online. No further coupon codes or discounts can be applied with an exchange.

 

Jaymes swimwear is limited edition and cannot guarantee sizes will be available when exchanging. All items must have tags and liners in place, this includes size labels. Due to health regulations, suits that are soiled, worn, damaged, or laundered will not be accepted. If your suit comes back with no liners or size tags cut off you will not be given a refund or credit note, you will be given the option to pay for return postage. The Customer is responsible for all shipping charges. Shipping and handling charges are non-refundable. We will process your return within 1-2 business days once received. Please send your order back registered post, Jaymes Swimwear is not responsible or accountable for the loss of garments being returned. 
Please note we are not liable for customs clearance fees in your country and holding times of packages by customs in your country. 

 

How do I return my item?

Step 1 – Email customerservice@jaymes.com.au with your order number and wait for us to reply with instructions.
Step 2 – Make an account with us online HERE
Step 3 – Send back your return registered post in case of loss to the address provided in the emai. Please include your original invoice with a note on what you’d like to do.
Step 4 – Once we receive your return we will process your credit note within 1-2 business days. Your online account will be issued with a store credit so you can sign in anytime and make a new order.
Step 5 – Make a new order with your online account, your store credit will be automatically taken off at the end.

 

What do I do if I receive my item faulty or isn’t what I ordered?

 

All of our styles are handmade with care and are inspected before being shipped to ensure the highest quality garments are being sent to you. In the unlikely event that swimwear is sent to you faulty or if you receive the wrong order please email us at customerservice@jaymes.com.au  with photo evidence for us to determine what has gone wrong. Please send back registered post to our supplied address, you will be refunded for shipping charges once we receive them + sent back to you free of charge.

 

ORDERS

 

Where do I enter a discount code?

You can enter the discount code at the payment page at step 4  after your customer details + shipping information is entered “ Promo/gift certificate” underneath the order summary.
The discount code is entered at the very end of the check out process. Once you've checked out and made payment you cannot reapply a coupon code.

I’ve just made an order, now what?

Once you make an order and pay via PayPal, AfterPay or credit card you will receive a confirmation email with a status of “Awaiting fulfilment” this means that it’s waiting for us to send them off. Your order will be fulfilled and sent off within 1-2 business days from your order. You will receive an email with tracking once its been sent.

 

How can I contact you?

The fastest way to contact us is by sending an email to customerservice@jaymes.com.au. Our customer service team works from 9-5pm Monday – Thursday and will get back to you as soon as they can.

Do I need an account to place an order?

No, you can check out as a guest or you can create an account. The benefits of creating an account are that next time you will be able to sign into your account which saves you time at checkout (your shipping & billing addresses will be automatically inputted) and you will be able to review past orders.  We do require you to make an account for returns / exchanges, so we can give you a credit note once we process your return.

What payment methods does Jaymes accept?

Australian customers
- Afterpay is available with a minimum spend of $100.
- Credit Card-  Visa, Mastercard or Amex.
- PayPal, you can check out as a guest with PayPal if you don’t have an account.
- Bank Transfer is available but not instant, an email with our bank details will be sent to you via email for you to make payment, your order will be sent off 1-2 business days from when we receive payment. Your order will be cancelled if we don’t receive payment within 7 days.

International customers
- Credit Card– Visa, Mastercard or Amex.
- PayPal is available, you can check out as a guest with PayPal if you don’t have an account
 

SOCIAL MEDIA & COLLABORATIONS 

Jaymes Swimwear values all our customers and followers on social media.

Due to the high volume of emails and messages we get every day regarding 'Promotions', 'Collaborations', 'Modelling Applications' etc. We cannot always reply to all emails.
If we are interested in the email you send to us we will reply asap.
We are always open minded to linking up with models, photographers and companies who we believe share a similar style and outlook as our product.

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